Product Manager

Jael Woolley
Senior Public Sector & Not For Profit Appointments

Forming the vision for services or products and engage the team and stakeholders in the development of that vision over time is one of the key priorities for our Product Managers.

We are on a mission to provide information and support to people whenever they need it, as well as carrying our groundbreaking research into treatments for hearing loss and tinnitus for those who want them and campaigning to make life fully inclusive.

We are putting digital front and centre of what we do. It is the best way to reach more of the 1 in 5 adults in the UK who are deaf or have hearing loss and the 1 in 8 with tinnitus. That’s why we are designing a new digital service.

As a Product Manager in the Digital and Innovation capability, you will be joining a team who:

  • Design, build and iterate services and products, but are not limited to digital
  • Work on discoveries, prototypes and continuous improvements that span the charity
  • Translate and join up user and organisational needs into the end-to-end design and delivery of valuable services, no matter the channel
  • Whilst we are one team with a shared purpose, you will work iteratively in cross-functional Scrum teams made up of people from across the charity to bring impactful and meaningful work to life.

Product managers need to be passionate about the quality of the services and products we are delivering to help users complete their goal and for the charity to deliver on its strategy. They use their knowledge of user needs and organisational goals to frame problems and set priorities for the delivery team.

As a Product Manager, you will:

  • form the vision for services or products and engage the team and stakeholders in the development of that vision over time
  • keep people informed about the development of services or products and promote their uptake
  • represent users throughout the delivery process and use their feedback to inform continuous improvement

To do this you’ll be deploying your skills and experience in these key areas:

  • Agile working, helping the team the manage and visualise outcomes, prioritise work and work to agreed minimal viable product (MVP) scope.
  • Lifecycle perspective, recognising when products move from one stage to another and ensuring the team is working towards the appropriate standards for the relevant phase.
  • Operational management for services or products, with the ability to redesign processes, amend existing process and plan and operationalise the stages of a new product or service development. You are the escalation point for operational issues.
  • Problem ownership by ensuring the right actions are taken to investigate, resolve and anticipate problems and co-ordinating the team to investigate and implement solutions.
  • Strategic ownership by getting buy-in from the organisation, working with information to develop a strategy.
  • User focus by collaborating with user researchers, understanding the different between user needs and desires of the user, prioritising and defining approaches to understand the user story and guiding others to do so.

We will start interviewing for this position as soon as possible, to be considered please apply with your CV, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Please note we are working with RNID exclusively for this recruitment, any third party CVs submitted will be redirected to The Talent Set for review.