Service Designer

Jael Woolley
Senior Public Sector & Not For Profit Appointments

Designing the end-to-end journey of a service to help users complete their goal and the organisation to deliver on its strategy is a key objective for this Service Designer role.

As the UK’s largest charity supporting deaf people and those with hearing loss and tinnitus, RNID is striving to reach and support many more people than they do today.

They are on a mission to provide information and support to people whenever they need it, as well as carrying out ground breaking research into treatments for hearing loss and tinnitus for those who want them and campaigning to make life fully inclusive.

They are putting digital front and centre of what they do. It is the best way to reach more of the 1 in 5 adults in the UK who are deaf or have hearing loss and the 1 in 8 with tinnitus. That’s why thy are designing a new digital service and this recruitment will support this stage of the new digital strategy.

As a Service Designer in the Digital and Innovation capability, you will be joining a team who:

  • Design, build and iterate services and products, but are not limited to digital
  • Work on discoveries, prototypes and continuous improvements that span the charity
  • Translate and join up user and organisational needs into the end-to-end design and delivery of valuable services, no matter the channel

Whilst they are one team with a shared purpose, you will work iteratively in cross-functional Scrum teams made up of people from across the charity to bring impactful and meaningful work to life.

Service designers need to be passionate about designing the end-to-end journey of a service to help users complete their goal and for the charity to deliver on its strategy. To do this you’ll be deploying your skills and experience in these key areas:

  • Communicating information by listening to the needs of stakeholders and managing their expectations
  • Digital perspective by being responses to changes in technology and being able to design services that meet users’ needs in the digital environment
  • Evidence and context-based design, generating multiple solutions to a problem and testing them
  • Leadership and guidance by contributing to best practice in service design models, making complex decisions and resolving conflicting stakeholder views.
  • Prototyping in all its forms (preferably including HTML code) by working with colleagues, soliciting prototypes, testing, establishing design patterns and iterating them.
  • Strategic thinking by evaluating current strategies to ensure organisational requirements are being met and exceeded where possible, whilst understanding the constraints we operate in.
  • User focus by translating user needs and research, representing users internally understanding the difference between user needs and the desires of the user, defining the approach to understand the user stories and offering recommendations for the best methods to be used.


It is important to mention that RNID are looking to recruit 2 Service Designers at this time.

We will start interviewing for this position as soon as possible, to be considered please apply with your CV, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Please note we are working with RNID exclusively for this recruitment, any third party CVs submitted will be redirected to The Talent Set for review.