Supporter Engagement Officer

Heather Burch
Senior Charity Specialist
T: 07467 820496

The Talent Set are excited to be working with Centrepoint to find their new Supporter Engagement Officer.

This role offers a hybrid working pattern, with an expectation to be in their London office 2 days a week.

Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. 

The Supporter Engagement Officer will work with a number of agencies and external partners to create innovative and engaging campaigns and journeys, to help Centrepoint achieve our objective of supporting young people to leave homelessness behind for good.

Your key responsibilities will be:

  • Assist in the development and implementation of a Supporter Engagement programme, including journeys, for all supporter audiences.
  • Management of direct mail and telemarketing campaigns within the supporter engagement programme – working with various agencies, suppliers, internal stakeholders to deliver them and meet agreed objectives.
  • Working on Dotdigital and various other digital platforms to deliver engagement emails and digital journeys, ensuring that all campaigns consider how digital channels can support and enhance campaigns, engage with our supporters and assist in achieving targets.
  • Implement KPI measurement, monitoring, testing and learnings across journeys and campaigns. To effectively document and monitor audience & data flow for journeys and campaigns
  • Development of Creative Content and Case for support working with internal services and external agencies to find engaging content and propositions that will feed into journeys, campaigns and the Supporter Engagement programme.
  • Budget management for individual campaigns and engagement activities

To do this the right candidate will have:

  • Excellent organisational skills with the ability to plan and manage a variety of projects and activities to tight deadlines
  • Excellent interpersonal skills, along with the ability to develop strong working relationships with external suppliers and internal departments
  • Excellent written and verbal communication skills, including the ability to deliver presentations and produce written documents to a high standard
  • Proven experience of DM campaign management ideally including developing new creative approaches, and sourcing, managing, negotiating and liaising with suppliers.
  • Strong working knowledge of direct marketing techniques and mechanics such as direct mail, email, digital and telephone. Direct hands-on experience would be an advantage.

If you’d like to find out more or be considered for this position, please apply with your CV as soon as possible. Regrettably please note we may not be able to reply to every application.

Along with Centrepoint we are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Please note any third party CVs submitted to Centrepoint will be redirected to The Talent Set for review.