The Talent Set are exciting to be partnering with the Royal Brompton and Harefield Hospitals Charity to find their new Database manager.
The Royal Brompton and Harefield Hospitals Charity offers a flexible working environment, with hybrid working and a need to be in their London based offices two days a week.
As Database Manager you’ll manage and implement a database programme to improve the efficiency of Raiser’s Edge and related processes, enabling the Charity to maximise its fundraising activities. You’ll also train and support the Charity team in the use of Raiser’s Edge and improve information sharing between Finance and Fundraising to support better reporting.
Key responsibilities:
• Carry out essential daily tasks relating to income and gift aid
- Provide income coding for finance.
- Importing payments from online payment portals and processing postal income, regular giving, BACS payments and gift aid status
• Carry out a review of Data Protection and feed into strategies moving forward
- Manage and record donors, supporters and enquires on RE ensuring data protection flags are used.
- Ensure correct data protection statements are used across all communications.
- keep the Charity abreast of changes in data protection regulation.
• Support Fundraising and Marketing to send regular e-news and Newsbeat mailings by leading on data selection
- Explore new ways to maximise our impact and fundraising by recording data in a way that allows better segmentation.
- Ensure data protection is being managed appropriately and that we minimise the loss of prospects leading up to the implementation of the GDPR.
- Support information sharing to improve donor journey.
• Maximise fundraising activities by “cleaning” the database and reviewing processes.
- Work closely with key members of the fundraising team to determine areas that cause the most concern and create a cleaning priority list.
- Ensure the knock on effect to other departments (including finance) is managed.
• Ensure all RE users are competent and confident at using RE effectively
- Create comprehensive guides to using RE
- Provide group and one to one training.
• Maximise reporting opportunities for better appeal analysis
- Provide regular updates on where we are against financial targets.
- Run reports to ensure gifts are being thanked in a timely manner.
- Run reports to spot data entry errors and correct them.
- Spot trends in mistakes and use them inform future RE training.
- Provide better statistical analysis of appeals, events, and marketing.
• Work with the Information Services Team to ensure all Raiser’s Edge users have working and up to date systems
• Carry out any other reasonable duties that may be required to meet the needs of the Charity and its work
To do this the right candidate will have experience in the following key areas:
• 2 years’ experience of data entry and recall on any CRM database or system, preferably in a fundraising environment
• Experience of working within a team to provide data management services
• Experience of restructuring or clean-up of a database
• Knowledge of current data protection legislation and GDPR
• Experience of improving efficiency by adapting or implementing processes.
• Experience in reporting against key performance indicators and analysing data
• Experience of setting up data imports, preferably through ImportOmatic
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
Along with the Royal Brompton and Harefield Hospitals Charity we are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age, or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
