Director of Membership Services
Education Permanent – Hybrid – Cardiff 4 days per week
£41,437 - £45,739
We are delighted to be partnering with a growing Student Union to find their Director of Member Services.
The Student Union’s mission is to help students thrive, connect, and succeed by amplifying their voices, delivering brilliant activities, and making sure everything they offer is easy to access and genuinely inclusive.
As a values-led charity, they care deeply about making a real impact where it matters most, their members. It’s a really exciting time to join them as they continue to grow and modernise, shaping a workplace where they can feel proud of the difference they’re making.
Key Responsibilities
Provide strategic leadership for the SU’s membership services, including representation, advice, sport, and societies, aligned with the SU’s strategy.
Lead and line manage the Heads of Student Activities and Voice & Advocacy, supporting performance, development, and service delivery.
Develop and oversee long-term plans to improve participation in democracy, extracurricular activity, and student-led support.
Champion student voice through policy development, campaigns, and representation, working closely with elected officers.
Lead operational planning, budget setting, and resource management for membership services.
Act as Deputy Returning Officer for elections, ensuring accessible and democratic processes.
Represent the SU on internal and external committees, and contribute to consultations and sector policy responses.
Foster strategic partnerships across the University and with national student organisations.
Embed equality, diversity and inclusion (EDI) and the SU’s values into all areas of leadership and service development.
Support the CEO in governance and strategic projects, contributing to the Union’s overall direction
The successful candidate should ideally have the following skillset;
Experience in a leadership role within a membership or student led organisation.
Proven success in strategic planning, service improvement, and cross-functional team leadership.
Strong understanding of student engagement, higher education, and democratic structures.
Budget management and operational planning expertise.
Experience supporting or managing elected student officers.
Track record of building influential partnerships with senior stakeholders.
Excellent communication, leadership, and decision-making skills.
Commitment to EDI and alignment with the SU’s values
To be considered for this position please apply with your CV as soon as possible *Please note, all 3rd party agencies speculative CVs will not be accepted*
We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
