The Talent Set is delighted to partner with the Loan Market Association (LMA) on a fantastic new Membership Manager role. This is an exciting opportunity to join the LMA in its 30th anniversary year and through a period of strategic growth.
This position is vital for fostering strong relationships with members, enhancing member engagement, and driving the growth of the organisation.
Key Responsibilities
Develop and implement strategies to improve engagement and retention with LMA members
Co-lead on the CRM system (Microsoft Dynamics 365), ensuring that in-progress development work results in an improved system that meets the needs of the organisation
Own CRM training for all users, ensuring that the CRM is actively used by all LMA staff members
Oversee customer service
Develop membership communication in line with the value proposition for specific sub-sets of members e.g. law firms, banks, technology suppliers
Lead the onboarding process for new members and maintain regular touchpoints with existing members
Monitor engagement levels, and design tailored strategies to reinforce the value of membership
Track and report on key membership metrics such as renewal, retention, and engagement rates, using insights to identify risks and opportunities
Contribute to the annual renewals process and follow up with firms on late or outstanding contributions
Support the Membership Executive in the development and execution of their role
Person Specification
Intermediate/Advanced Excel skills and experience of working with data to produce accurate reporting with actionable insights
Proficiency in the use of CRM systems (knowledge of Microsoft Dynamics is an advantage)
Experience of using AI tools to improve processes and productivity (knowledge of Copilot is an advantage)
Collaborative and team driven approach
Excellent relationship-building skills
Excellent organisation and prioritisation skills with a keen attention to detail
Excellent written and verbal communication skills, with the ability to present ideas and concepts to a broad set of audiences
A positive attitude and the ability to work under your own initiative
Proficiency in MS Office including Outlook, Word and PowerPoint
What’s on Offer
Salary: £45,000
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email).
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
