Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Senior Retention Officer (IG) role. This position is vital in developing and delivering supporter retention programmes, creating compelling multi-channel communications to foster long-term engagement and maximise supporter lifetime value.
Key Responsibilities:
Lead the design and implementation of supporter retention and development campaigns across multiple channels, ensuring objectives are met within budget and deadlines.
Collaborate with internal teams and external suppliers to develop creative materials, managing projects from brief through to delivery.
Analyse campaign performance, providing insights and optimisation recommendations to enhance supporter engagement and retention.
Manage supporter data, ensuring records are accurate and compliant with data protection regulations.
Monitor and control campaign budgets, contributing to forecasting and reforecasting processes.
Develop and refine supporter journeys to deliver relevant, timely communications at each stage of the supporter lifecycle.
Foster relationships with internal teams, supporters, volunteers, and external agencies to ensure campaign success.
Support the team during supporter queries and provide excellent stewardship, including recognising and thanking donors, including high-value supporters.
Stay informed on relevant legislation and regulations affecting fundraising activities.
Person Specification:
Proven experience of planning and delivering multi-channel direct marketing campaigns, ideally in a fundraising or supporter engagement context.
Experience managing external suppliers, negotiating costs, and ensuring quality standards.
Strong project management skills, with the ability to handle multiple priorities and meet deadlines.
Analytical mindset, capable of interpreting data and campaign metrics to inform decision-making.
Excellent communication skills, with the ability to draft compelling content and collaborate effectively across teams.
Attention to detail and organisational skills to ensure accuracy and compliance in all activities.
Adaptable, proactive, and capable of problem solving in a dynamic environment.
A commitment to the organisation’s values of respect, kindness, and inclusivity.
What’s on Offer:
Salary: £35,000 - £38,000
Location: Hybrid – London
Contract: Permanent and full time
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity: The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
