Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Supporter Care Administrator role. This permanent position provides first-class supporter care, ensuring donations are processed accurately, supporter records are maintained in line with data protection requirements, and queries are handled with care and professionalism.
Key Responsibilities:
Act as a friendly first point of contact for supporter enquiries received by phone, email, and post
Send timely, appropriate thank you communications to donors
Maximise Gift Aid opportunities and support correct supporter journeys
Handle supporter queries, complaints, and issues professionally, resolving or escalating when required
Process donations in line with established procedures (including regular giving) and investigate discrepancies
Maintain accurate supporter records, ensuring strict confidentiality and GDPR compliance
Support general administration tasks, including mail handling and assisting with income/expenditure processes
Support fundraising events and meetings as required
Person Specification:
Experience in a customer or supporter-facing role, with a calm, courteous communication style
Demonstrable experience handling queries and resolving issues, with confidence to escalate appropriately
Strong attention to detail for accurate data entry, record keeping, and numeracy
Working knowledge of fundraising concepts such as Gift Aid and regular giving (or willingness to learn quickly)
IT literate with strong proficiency in Word and Excel, and experience using databases
Understanding of GDPR, consent management, and confidentiality in a sensitive environment
Ability to prioritise effectively and manage a demanding workload against deadlines
Collaborative approach with the ability to work well with others
Clear written and spoken English, including confidence drafting supporter communications
What’s on Offer:
Salary: £30,000
Location: Central London – 4 days a week onsite 1 remote
Contract: Permanent
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity: The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
A permanent role with meaningful impact is ready—submit an application today and take the next step toward joining this supporter-centred organisation.
