Role Overview:
The Talent Set are delighted to partner with our client on a fantastic Supporter Care Assistant role. This position involves providing efficient, empathetic support to supporters via phone and online channels, managing contact preferences, and assisting with general queries during a busy period.
Key Responsibilities:
Handle supporter contact through phone calls and online systems, ensuring clear and compassionate communication.
Manage and update supporter information efficiently using ticket management and content systems, such as Zen desk.
Respond to supporter inquiries regarding contact preferences and general information, providing guidance without offering professional advice.
Support the management of the crisis number and handle high volumes of communication, especially during peak periods such as Christmas.
Adapt to unexpected tasks and demonstrate resilience by maintaining calm under pressure.
Accurately record and follow up on supporter interactions to ensure customer satisfaction and effective issue resolution.
Person Specification:
Strong interpersonal skills, with an empathetic and supportive communication style.
Ability to remain calm and professional in high-pressure situations.
Comfortable working with online management and ticketing systems, with a quick learning ability.
Flexible and adaptable approach to changing priorities, especially during busy periods.
Resilient attitude with the capacity to respond effectively to unexpected challenges.
Good organisational skills and attention to detail.
What’s on Offer:
Salary: £138.34 per day + £18.61 daily holiday
Location: London – hybrid (2 days a month in the office)
Contract: 3 – 4 months with an October start
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity: The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
